How we receive, handle and install equipment procured by a partner and provided to us for deployment at customer sites.
Free-issue refers to equipment procured and supplied by a partner (vendor, reseller, integrator or customer) and provided to GWT for installation, functional testing or service delivery.
In this model we do not supply the equipment. We receive it, handle it with care, and install or service it according to project requirements and manufacturer specifications.
It is a common arrangement in critical infrastructure projects where partners prefer to keep control of procurement while engaging us for specialist installation and service delivery.
Battery consignments are the most frequent free-issue item we handle. They are heavy, classed as dangerous goods, and easily damaged in transit, so condition documentation at receipt matters more than on most equipment.
Equipment condition. We document condition on receipt. Damage, shortages or discrepancies found at inspection are reported to the partner immediately. We are not responsible for defects, damage or issues arising from equipment supply, transport prior to receipt, or manufacturing faults.
Warranty and support. Warranty remains with the manufacturer or supplier. Partners are responsible for registration and claims; we can assist with the documentation.
Scope alignment. Free-issue arrangements should be confirmed in writing before delivery, including scope of works, delivery arrangements and any special handling requirements.
Manufacturer or distributor supplies UPS or batteries directly, with GWT engaged for installation.
A reseller procures equipment as part of a customer sale and engages us for installation and functional testing.
End customer owns equipment requiring relocation, replacement or service, coordinated by a partner.
Large deployments where equipment is centrally procured and staged for multi-site installation.
Replacement batteries or components supplied by a partner for scheduled lifecycle works.
Vendor-supplied warranty replacement equipment requiring installation by GWT.
All free-issue handling is documented through ProReports™, under partner branding.
Contact us to discuss arrangements for your project or service requirement.
